Refunds
Mackay Trophy House aims to provide great quality trophies and awards that our customers will love. We understand how important each award is and take pride in producing an award that you will be delighted and proud to receive or present. However, sometimes things go wrong. If there is a problem with your order, please get in touch within 7 days of receiving it. We will always do our best to find an acceptable solution.
Please note that you are not entitled to a return or refund if you have changed your mind, ordered the incorrect product or supplied the incorrect engraving information.
Cancellations
Unfortunately, due to the personalised nature of our business, cancellations of orders will not be accepted once stock has been ordered or production has commenced. If you think that you may have ordered incorrectly, please get in touch with us as soon as possible on (07) 4957 2011 or sales@mackaytrophyhouse.com.au so that we can try and resolve the problem with you.